Before e-commerce, traditional shoppers would simply receive their product once a payment was made. Although e-commerce and off-site sales have changed the logistics of how customers receive a product, the psychology remains the same. Once an order is placed online or by phone, even though they know there is a waiting period, they still want the product immediately. That’s why it’s so important to keep customers updated throughout the delivery process. The best way to send your customer direct updates is through an SMS delivery notification.
Give your customers peace of mind, by sending them regular delivery updates through SMS. This will be especially important when it comes to instilling trust into first-time buyers. Regular SMS updates give your business the consistent transparency that clients want, which a singular order confirmation does not provide.